Rs Product

Want to fill out a warranty claim?

If yes, click the button below.

Please provide clear photographic evidence of any defect so we can assess whether the warranty claim is to be approved or dismissed.

What does the Rs warranty cover?

All physical products bought from Racesafe from our website or authorised stockists have a 12 month warranty.

The warranty covers manufacturing defects that include, but aren’t limited to:

- Defective zippers
- Ripped seams
- Fabric defects that make the product not function properly
- Functional trims

To redeem a warranty, you have to be the one that purchased the product, or in the case of a gift, the original recipient.

If your claim is covered by a warranty, we’ll either repair or replace the product, and cover shipping costs.

What does the warranty not cover?

- Wear and tear resulting from abnormally harsh use or use that is not compatible with the product's intended use.
- Cosmetic damage
- Replacement of any non-defective pieces of the product
- Any product sold "as is", "preconditioned", “used" or similar wording indicating that the product is not new
- Damages caused by transport and transit damage
- Damages caused to personal goods due to water ingress
- Damages caused by a fall or accident.

Warranty claims must be submitted in a reasonable time after damage occurs.

For a full breakdown of the warranty terms and conditions, click here.

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