Registration & Benefits

Registering your VeloAir ensures we can track your product and provide full Care Programme benefits.Registration unlocks:<ul><li>Extended 2-year warranty (airbag + trigger)</li><li>Free Year 3 airbag replacement (if serviced annually)</li><li>Discounted spare canisters</li></ul>If you purchased from a retailer, registration is still required to activate these benefits.

Every VeloAir includes:<ul><li>1-year warranty on the complete jacket</li><li>Extended 2-year warranty on the airbag and trigger components when registered</li></ul>The warranty covers manufacturing defects in materials and workmanship.<ul><li>The warranty does not cover:</li><li>Normal wear and tear</li><li>Damage caused by falls or accidents</li><li>Improper use or modification</li><li>Repairs carried out by unauthorised parties</li></ul>If you are unsure whether something is covered, contact our team- we are happy to advise.

We recommend servicing:<ul><li>Annually from date of purchase, or</li><li>After six inflations, whichever comes first</li></ul>Additional checks are recommended after:<ul><li>A significant fall or accident</li><li>Visible damage</li><li>Any change in performance</li></ul>A standard service includes:System integrity<ul><li>Airbag inflation and pressure testing</li><li>Trigger function test</li></ul>Mechanical safety<ul><li>Trigger assembly inspection</li><li>Lanyard and saddle strap inspection</li></ul>Garment condition<ul><li>Airbag inspection</li><li>Shell and zip inspection</li></ul> If any replacement components are required, we will contact you before carrying out further work.

Sending Your Jacket for Service

Before sending your VeloAir:<ul><li>Remove the CO₂ canister</li><li>Do not use Royal Mail</li><li>Use a tracked courier service</li></ul>Return postage is covered by us.Customers are responsible for sending the jacket to us. If preferred, we can arrange a prepaid shipping label (additional cost, varies by country).

Sending Your VeloAir for Service

<ul><li>Remove gas canister </li><li>Use tracked courier (do not use Royal Mail) </li><li>Return postage covered by us </li><li>Prepaid labels included</li></ul>

Air Jacket Care & Servicing | Racesafe Support & Warranty

2-Year Warranty

Extended cover on airbag and trigger components when registered.

Annual Servicing

Recommended servicing yearly or after six inflations.

UK Servicing

All inspections carried out by trained technicians at our UK HQ.

Clear Process

Transparent servicing and replacement guidance with no surprises.

The VeloAir Care Programme

Registering your VeloAir activates our Care Programme and ensures we can properly support your jacket throughout its service life.

When registered, you receive:

Extended 2-year warranty on airbag and trigger components
Free airbag replacement at Year 3 service (if serviced annually in Years 1 & 2)
50% off two spare CO₂ canisters

Registration takes just a few minutes.

Register Now

MotionAir

The MotionAir is a partnered product with Helite and uses their air system.

Registration and servicing should be arranged via Helite UK.

Service your MotionAir

Contact Helite UK

register now

Registering your VeloAir ensures we can track your product and provide full Care Programme benefits.

Registration unlocks:

Extended 2-year warranty (airbag + trigger)
Free Year 3 airbag replacement (if serviced annually)
Discounted spare canisters

If you purchased from a retailer, registration is still required to activate these benefits.

Every VeloAir includes:

1-year warranty on the complete jacket
Extended 2-year warranty on the airbag and trigger components when registered

The warranty covers manufacturing defects in materials and workmanship.

The warranty does not cover:
Normal wear and tear
Damage caused by falls or accidents
Improper use or modification
Repairs carried out by unauthorised parties

If you are unsure whether something is covered, contact our team- we are happy to advise.

We recommend servicing:

Annually from date of purchase, or
After six inflations, whichever comes first

Additional checks are recommended after:

A significant fall or accident
Visible damage
Any change in performance

A standard service includes:

System integrity

Airbag inflation and pressure testing
Trigger function test

Mechanical safety

Trigger assembly inspection
Lanyard and saddle strap inspection

Garment condition

Airbag inspection
Shell and zip inspection

If any replacement components are required, we will contact you before carrying out further work.

Before sending your VeloAir:

Remove the CO₂ canister
Do not use Royal Mail
Use a tracked courier service

Return postage is covered by us.

Customers are responsible for sending the jacket to us. If preferred, we can arrange a prepaid shipping label (additional cost, varies by country).

Remove gas canister
Use tracked courier (do not use Royal Mail)
Return postage covered by us
Prepaid labels included

Air Jacket Accessories

View all

VeloAir Canisters

£20

VeloAir Saddle Strap

£8

VeloAir Lanyard

£23

Spare Hex Key for VeloAir (for canister changing)

£7

View all
8 products

FAQs

No, but If the jacket has inflated or you have experienced a significant fall, we recommend inspection before further use. If in doubt, we suggest returning it for inspection and service.

Yes. The canister is user-replaceable. Always ensure the correct size is fitted. This is marked next to the air jacket trigger. A walk-through of the process can be found here. Replacement canisters can be purchased here.

You can still register after purchase, but Care Programme benefits apply from the date of registration.

Turnaround times are confirmed at booking and vary depending on seasonal demand. We do our best to turn around servicing in 7-14 days.

Please contact our team to discuss international servicing options.

Yes. Warranty applies from date of purchase. Registration is required to activate extended benefits.